The One Call System, also referred to as Robo Call system, is used as an emergency alerting system during times of emergencies and some cases a public messaging system for certain town functions. There are three town employees that have the ability to activate the One Call System: the Town Clerk and the Town Administrator, however on most occasions the Emergency Manager will be the primary person to send these messages. When a message is sent, you will notice the Town Hall phone number (413-628-4441) on your caller I.D. The town will always self identify, so please don’t hang up!

All residents are registered in the One Call System. If your phone number has the 625 prefix and your physical address is in Ashfield you will get the calls unless you opt out of the program. If you are currently not receiving these messages it is could be for one of the following reasons: 1. You may have asked to be removed from our database, 2. You have an unlisted phone number, or 3. You may have recently moved into Ashfield. 

If you would like to be added to, or change your contact information in, the call system database then please fill out the online form at Ashfield.org/BBConnect. Your personal information will be secured in the system and would not be shared outside the department. 

If you have any questions regarding this or other emergency management concerns e-mail the Emergency Management Department emd@ashfield.org or call the office at 413-628-4441 Ext: 9.